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Frequently Asked Questions

Commissions - Can I request a custom-sized original painting?

Yes! I am delighted to paint commissions in line with my theme and process. I am experienced with painting custom commissions and enjoy collaborating with my collectors. My commissions often reflect a significant moment between people or the support and cohesion within a family, specific community, team or group. I usually work from a combination of sketches and/ or photographs.  

What is your commission process?

We begin with a conversation to assess your specific needs and desires, then we agree on the size, colour, media and general concept. Following our initial meeting, I take notes, make rough concept drawings and collect significant photographs. Once I have spoken to you and made follow-up thumbnail sketches with a media and colour plan, I will send you three options electronically via jpeg. Once all details are agreed, and 25% initial payment, I begin work on the painting. Once you see the completed painting, two revisions may be made. My policy is to send you only artwork that I am fully satisfied with. This is a great test, and I have always had exceptional feedback. 

What currency are your prices on this site?

All original paintings and prints are priced in Canadian Dollars (CAD)

What is your shipping policy? 

I ship internationally. Within North America, the process is straightforward - see below. When shipping outside North America, there are distinct factors to be considered, so in this case, please contact me for a shipping quote tailored to your needs. 

Originals

If you live in the Toronto GTA, I can arrange free delivery or studio pick-up to suit your preference. If you live anywhere else in North America, I offer free shipping for originals under 20" x 20."

If your painting is larger than 20" x 20", shipping will be via the most effective carrier at the time. In this case, the cost is calculated by size and weight. Please contact me for a shipping quote on original paintings over 20" x 20" to the US or Canada.

All originals are shipped from Toronto, Ontario, Canada. 

How is the artwork packaged?

I have a professional solution to protect your art, that is lightweight, and keeps the cost of shipping affordable. This shipping solution ensures damage-free delivery. 

Shipping of originals will be via USPS, UPS, Canada Post, or FedEx. Notification will be sent once the piece is shipped. Please allow 7-10 business days for shipping depending on destination. All work is insured and tracked. Please let me know if you want signature-dependent delivery. 

Do you accept returns of original paintings? 

If, for any reason, you are not completely satisfied with your original painting, please get in touch with me at jillhobsonstudio@gmail.com within ten days of receiving the painting. Please let me know so that I may expect the package. The purchaser must cover shipping costs if the work needs to be returned. All returns must arrive undamaged and return shipped in the original packaging with insurance paid by the purchaser.

 

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!